The donuts we ordered were fresh and yummy, and my husband enjoyed his iced cappuccino. I can only give this location 2 stars because of their excruciatingly painful service - inside and in their drive-through. Even when we visited mid-day (around 2 pm), there was a long line at the drive-through that never seemed to move. We finally gave up and decided to go inside, thinking it would be faster - a big mistake! Even though there was only 1 person in front of us in line, it took at least 20 minutes (after placing our order) to get 2 donuts and one iced cappuccino. We didn't ask for anything special or complicated - just donuts out of the case and a regular iced cappuccino. The staff seemed more concerned with talking to each other than taking care of customers. There was no sense of urgency, or even trying to make a guest happy. We didn't even get a "sorry for the wait" - it was like they had no idea how slow they were. They appeared to have 3-4 people behind the counter, and possibly one person in the dining area (who acted as he worked there). More than enough staff for 2 in the afternoon on a weekday - no excuse for the snail's pace they were serving customers (and in reality, a snail could probably have removed faster).
Is Duncan was recently renovated, very spacious, and certainly one of the higher quality Duncan experiences you can have. It's on a pretty busy corner so just be aware of that, but there certainly are plenty of entrances and parking spaces if needed
Major THANK YOU! To William for actually mixing the green matcha latte!!! Great service second time and I just have to make a point to make sure he gets noticed! Thanks!!! Keep up the great work attitudes like that are what make it in the big world! Just because it’s Dunkin doesn’t mean you can’t take pride in what you do! Have a great Friday!
I ordered the Texas toast breakfast sandwich absolutely delicious. I have a new breakfast sandwich favorite!
This is the worst Dunkin!! They just spent all that money remodeling, but STILL have the lack of product's... its so dissapointing They are the closest DD and are almost always out of muffins and donuts. All different times of the day.
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